Returns
At Sacred Spaces, we take great pride in the quality of our merchandise. All items are ineligible for return and all sales are final. Please contact our Customer Care Center with any concerns about defective or damaged merchandise. Please review our full policy before making a purchase.
PRICE ADJUSTMENTS
Prior purchases are not eligible for price adjustments, regardless of whether the item(s) has yet to ship. All promotional codes must be entered at the time of checkout.
DEFECTIVE OR DAMAGED ITEM(S)
At Sacred Spaces, we work with only the best in the shipping industry to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives defective or damaged we will immediately work to replace your item, in the event a replacement is not available we will issue a full refund. To guarantee the the best customer experience, please follow our guidelines below when you receive your delivery.
FRONT DOOR DELIVERY ITEMS
If you receive a no-signature required Front Door Delivery item(s), please open your package and inspect immediately. Please keep all original packaging. If your item is damaged or incorrect, please take photos of the item and its packaging and report the damage to our Customer Care Center. Please be prepared with photos and a detailed description of the damage. Clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without the original packaging, and damage claims reported after 48 hours of your item’s arrival will be declined. Damage claims will be denied if the item has been used or installed.
All Sacred Spaces products are handcrafted by artisans across the globe. Small irregularities in shape, surface, and finish are hallmarks of such craftsmanship and are not considered defects. Items will vary in color from the photographs in our catalog, collateral and on the web. Specifications of individual items are subject to change and will differ slightly from those shown or stated.
FREIGHT DELIVERY ITEMS
If you receive a freight item with a signature-required, please inspect the packaging and open your package immediately before signing to inspect the item. If the packaging or the item has obvious freight damage or is otherwise incorrect, refuse the shipment and mark the Bill of Lading packing slip as “damaged.” Please take clear photos of the damaged packaging and/or damaged item. If shipment is refused prior to inspection of the item, you may be subject to re-delivery fees.
After you refuse the shipment, please contact our customer service within 48 hours at Customer Care Center. Please be prepared with photos of the damage (we may ask for these to be sent to us via email). Once contacted, we will file your claim and ship you a replacement at no additional cost.
*Note: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item’s arrival. Damage claims reported after 48 hours of your item’s arrival will be declined.
MISSING OR INCORRECT ITEM(S)
In the unlikely occurrence that an item is missing or incorrect, please contact our Customer Care Center us within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Sacred Spaces is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will provide instructions on where to ship the item back. Once we receive your incorrect item back, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item’s arrival may be declined.
*Note: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will not be considered defective, damages, or incorrect items.
CHANGING OR CANCELLING AN ORDER
Once an order has been released to our warehouse for processing, we are unable to make any changes or cancellations.